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Safe steps:

  • Provides telephone crisis counselling, referral, information and support
  • Is the central contact point for women’s Refuges in Victoria
  • If there are no vacancies in Victorian Refuges, safe steps will assist a woman to explore and secure safe alternative interim accommodation options until a Refuge vacancy is available
  • Agencies can ring for information about the service
  • Provides information and referral to the Victorian Disability and Family Violence Crisis Response Initiative
  • Provide 24-hour access to interpreters as well as support for Indigenous women

Please Note: the crisis line can be busy and there may be a wait before a caller speaks directly to a support worker.


1800 015 188 - Toll Free 24 hours 7 days a week

(03) 9928 9600

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VALS provides free legal advice and representation for the Koorie community.

The services VALS provides are as follows:

  • Information, initial legal advice, minor assistance and referral;
  • Duty lawyer assistance;
  • Legal casework services including representation and assistance, covering Criminal Law, Civil Law and Family Law matters.

Each of the VALS’ offices can provide basic legal information.

Initial Legal Advice

Initial legal advice is the provision of legal advice or information that is not provided as part of duty lawyer work or casework. It includes referrals, preliminary assistance, the writing of short letters and completion of forms.

Minor assistance

Minor assistance is helping with phone calls or letters and advocacy in dealing with other services.


A VALS’ staff member will use his or her professional judgement in making an appropriate referral having reference to the lists of appropriate sources of referral and assistance maintained by VALS.

Duty Lawyer assistance

Duty Lawyers provide advice and/or representation in urgent matters to people who have not been able to arrange legal representation. For instance, all applications (i.e. for bail or adjournments) are performed on a Duty Lawyer basis where the matter is completed in one day. A matter not completed on the same day is called a Casework matter.

Legal Casework

Legal Casework is legal representation and assistance, covering criminal, civil and family law matters. It is matters where VALS provides ongoing legal services (i.e. assistance continues after the first day of contact) to a client in relation to a particular legal problem.


(03) 9418 5999

Toll free: 1800 064 865

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An application for an intervention order can be made under the Family Violence Protection Act 2008 where there is a family relationship or a person is or has been involved in a relationship.

The purpose of a family violence intervention order is to:

  • ensure the safety of the affected family member; or
  • preserve any property of the affected family member; or
  • protect a child who has been subjected to family violence committed by the respondent.
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There are 16 CASAs throughout Victoria, including the Victorian Sexual Assault Crisis Line (after hours telephone service).

CASAs work to ensure that women, children and men who are victim/survivors of sexual assault have access to comprehensive, timely support and intervention to address their needs. CASAs also work towards the elimination of sexual violence through community and professional education, informing government policy, advocating for law reform and facilitating research to increase community understanding of the nature and incidence of sexual assault.

Integral to the philosophy of services and programs provided by CASAs is the right of the victim/survivor to be believed and treated with respect, dignity and sensitivity.

When you contact a Centre Against Sexual Assault you will:

  • Be believed;
  • Be treated with respect, sensitivity and understanding;
  • Be informed of your rights;
  • Get information;
  • Be in control of your decision making;
  • Have privacy and confidentiality.

When the sexual assault occurs within the last two weeks, you can be assisted by the Sexual Assault Crisis Line Your options are:

  • Telephone counselling
  • Face-to-face counselling
  • Medical examination
  • Police statement.

You can have a friend or relative with you to support you.

Sexual Assault over two weeks ago. Your options are:

  • Telephone counselling
  • Face-to-face counselling
  • Police statement.

You can have a friend or relative to support you.

Why see a counsellor?

  • You can talk about the sexual assault.
  • You can talk about the impact of the sexual abuse, e.g. nightmares, flashbacks, relationship difficulties.
  • You can explore your legal and compensation options.
  • The counsellor can assist you in talking to partners, family members, partner or friends.



Sexual Assault Crisis Line (Victoria) 1800 806 292

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Court Network is a unique non-legal court support, information and referral service operating throughout Victoria and Queensland. Court Network is the only court based service explicitly and solely concerned with the need of court users.
Information, support and referral services assisting:

  •  Victims of crime
  •  People accused of crime
  •  Families, adults and children who attend court and require support
  •  Adults and children who have been violated or exploited by crime
  •  Litigants who have little or no support

Court Network Volunteers can:

  •  Provide support and information about going to court
  •  Be with you in person on your day in court
  •  Explain how the courts and legal systems operate (in person or by telephone)
  •  Show you around the court beforehand, so you can become familiar with where you have to go on the day of your court case
  •  Provide you with a safe place in court
  •  Refer you to other community services that can help you

Court Network operates in the following courts and tribunals:

  •  Melbourne Supreme Court
  •  County Court
  •  Coroners Court
  •  Family Court
  •  Children's Court
  •  Melbourne and District Magistrates' Courts
  •  Victorian Civil and Administrative Tribunal (VCAT)
  •  Regional Courts of Gippsland, Geelong, Ballarat, Bendigo and Echuca, Warrnambool, Wangaratta, Wodonga, Mildura and Shepparton



1800 681 614

Type of service: 
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DVRCV provides training, publications, research and other resources to those experiencing (or who have experienced) family violence, and practitioners and service organisations who work with family violence survivors. 

DVRCV services include:

  • Initial telephone support, information and referral to services to assist people who have experienced family violence.  Phone on (03) 8346 5228, Monday to Friday, 9am – 5pm
  • Supportive online information to help people who have experienced family violence
  • Training courses for professionals to improve their skills in supporting survivors of violence
  • A magazine, DVRCV Advocate, three times a year, which includes articles on practice related to family violence and the prevention of violence against women
  • Publications, including books, kits and discussion papers
  • Helpful pamphletsbooklets and websites 

(03) 8346 5200 (general enquiries)

(03) 8346 5266 (training enquiries)


52 Cardigan Street Carlton 3053

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WESNET is a national women’s peak advocacy body which works on behalf of women and children who are experiencing or have experienced domestic or family violence.

Type of service: 
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Women with Disabilities (WDV) are an organisation made up of women with disabilities who represent women with disabilities in policy and service development.

WDV does systemic advocacy, builds partnerships and educates the community.

WDV focuses on areas which have significant impact on women's lives:

•        Preventing and responding to violence against women with disabilities

•        Accessible and inclusive health systems

•        A gendered approach to the NDIS


(03) 9286 7800


Level 9, 255 Bourke Street Melbourne 3000

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QLife is a peer run counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI).

QLife provides nation-wide, early intervention, peer supported telephone and web based services to people of all ages across the full breadth of people’s bodies, genders, relationships, sexualities, and lived experiences.

QLife phone counselling and web chat services are available 7 days a week, 365 days a year between the hours of 3pm – 12am Australia wide. The QLife referral database is available on the QLife website 24 hours a day, 7 days a week.


1800 184 527 (3pm - 12am every day)

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WIRE provides free information, support and referral information for women across Victoria. They provide a Telephone Support Service, Women’s Information Centre, online Livechat support and email support service.


1300 134 130


372 Spencer St, West Melbourne

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