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Inner Eastern Melbourne

Elizabeth Morgan House Aboriginal Women's Services seeks to promote social justice and equity for Aboriginal women and children experiencing Family Violence in the community.

Elizabeth Morgan House provides a range of support to Aboriginal women and children experiencing family violence from crisis through to recovery programs. The Family Violence Services comprise of:

  • Women's Refuge
  • Outreach services - crisis and intake service, case management service, Intensive Case Management and court support
  • Family violence housing crisis worker
  • After hours crisis service
  • Prisoners Program
  • Family violence counselling for women
  • Children's Counselling Program and
  • Short term projects (dependent on funding)

9482 5744


P.O. Box 167 Fairfield, Vic 3078

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inTouch Multicultural Centre Against Family Violence works with women and children from culturally and linguistically diverse (CALD) backgrounds who are victim survivors of domestic violence.

The service has a pool of bilingual and bi-cultural workers who provide assistance and information for women and children escaping domestic violence. inTouch employs a registered migration agent who uses her knowledge of Australia’s migration procedures to offer advice or assistance to women wishing to obtain a visa or remain in Australia.


(03) 9413 6500 (10.00am - 4.00pm Monday to Friday)

Toll Free 1800 755 988


GPO Box 2905, Melbourne Vic 3001

Type of service: 
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Refuge accommodation can be arranged through Safe Steps (formerly Women's Domestic Violence Crisis Service).

While Safe Steps is the main source of referrals to women’s refuges, some refuges also accept referrals from other designated agencies within their region. These have been included as separate listings on The Lookout. 

  • Women’s refuges provide safe accommodation and support for women and children escaping domestic violence
  • Refuge locations are not made public to ensure safety and security
  • Domestic violence workers in refuges provide assistance and advocacy with Centrelink, schooling, court support, and housing related matters
  • Refuges assist women with referrals for legal issues including immigration and Family Law matters and Intervention Orders
  • Refuges provide support to women with a diverse range of cultural and other needs, including women with disabilities. They can cater for special dietary and other cultural and/or religious requirements
  • Refuge workers utilise interpreting and translation services. Some refuges also employ bilingual workers. Refuges will refer to and work collaboratively with referrals other support agencies such as inTouch (formerly Immigrant Women’s Domestic Violence Service) for cultural and linguistic support
  • The style and type of available accommodation differs between refuges. Some provide high-security communal living, others have individual units with a communal space or accommodation in which women and children can live independently

Refuges work with women to develop safety plans to support them and their children to maintain a sense of normality and keep their familiar routines.


(03) 9928 9600 - Safe Steps Head Office

1800 015 188 - Safe Steps Crisis Line Toll Free 24 hours 7 days a week

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Domestic Violence Victoria (DV Vic) is the peak body for family violence services in Victoria.

DV Vic’s mission is to lead the Victorian community in building safer lives for women and children experiencing, or at risk of, violence. Its mission is critical in order to create safer communities for all and to reduce the current burden on the economy, social services, families, communities and business, caused by family violence.  

DV Vic improves services for women affected by family violence by supporting its members (family violence service providers) to deliver best practice responses. They represent our membership on a variety of advisory committees at statewide and national levels.

DV Vic influences systemic change through evidence-based advocacy. It informs government, and other bodies in a position to make a difference, on appropriate policy in relation to family violence.

DV Vic plays a role in coordinating efforts across the state and supports collaboration and partnership between governments, services, businesses and communities to work together on initiatives to prevent violence against women.


(03) 9921 0828

Type of service: 
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Relationships Australia is a leading provider of relationship support services for individuals, families and communities. We aim to support all people in Australia to achieve positive and respectful relationships.


1300 364 277

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The Australian Childhood Foundation is a not-for-profit organisation dedicated to supporting children and families devastated by abuse, family violence and neglect.


1800 176 453 (Free Call)


PO BOX 525, Ringwood VIC 3134

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Kids Helpline is a free, 24 hour counselling service for young people aged 5-25 years. Counselling is offered by phone, email and over the web.


Freecall: 1800 551 800


Kids Helpline Administration, GPO Box 2469, Brisbane QLD 4001

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Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Somewhere in Australia there is a new call to Lifeline every minute. People call Lifeline’s 24 hour crisis line 13 11 14 about:

  • Suicidal thoughts or attempts
  • Personal crisis
  • Anxiety
  • Depression
  • Loneliness
  • Abuse and trauma
  • Stresses from work, family or society
  • Self-help information for friends and family

13 11 14


PO Box 173, Deakin ACT 2600

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National Sexual Assault, Family & Domestic Violence Counselling Line.

24 hour phone: 1800 RESPECT 
Phone: 1800 737 732

For 24 hour online counselling service visit the 1800 RESPECT website 


1800 737 732


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