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Women’s Health West have delivered family violence services for women and children since 1994. They provide crisis outreach and court support, housing establishment and crisis accommodation options, counselling and group work programs for women and for children.

To escape family violence contact them on 9689 9588 or 1800 015 188 after hours.


(03) 9689 9588

1800 015 188 after hours


317-319 Barkly St, Footscray VIC 3011

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Safe steps:

  • Provides telephone crisis counselling, referral, information and support
  • Is the central contact point for women’s Refuges in Victoria
  • If there are no vacancies in Victorian Refuges, safe steps will assist a woman to explore and secure safe alternative interim accommodation options until a Refuge vacancy is available
  • Agencies can ring for information about the service
  • Provides information and referral to the Victorian Disability and Family Violence Crisis Response Initiative
  • Provide 24-hour access to interpreters as well as support for Indigenous women

Please Note: the crisis line can be busy and there may be a wait before a caller speaks directly to a support worker.


1800 015 188 - Toll Free 24 hours 7 days a week

(03) 9928 9600

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VALS provides free legal advice and representation for the Koorie community.

The services VALS provides are as follows:

  • Information, initial legal advice, minor assistance and referral;
  • Duty lawyer assistance;
  • Legal casework services including representation and assistance, covering Criminal Law, Civil Law and Family Law matters.

Each of the VALS’ offices can provide basic legal information.

Initial Legal Advice

Initial legal advice is the provision of legal advice or information that is not provided as part of duty lawyer work or casework. It includes referrals, preliminary assistance, the writing of short letters and completion of forms.

Minor assistance

Minor assistance is helping with phone calls or letters and advocacy in dealing with other services.


A VALS’ staff member will use his or her professional judgement in making an appropriate referral having reference to the lists of appropriate sources of referral and assistance maintained by VALS.

Duty Lawyer assistance

Duty Lawyers provide advice and/or representation in urgent matters to people who have not been able to arrange legal representation. For instance, all applications (i.e. for bail or adjournments) are performed on a Duty Lawyer basis where the matter is completed in one day. A matter not completed on the same day is called a Casework matter.

Legal Casework

Legal Casework is legal representation and assistance, covering criminal, civil and family law matters. It is matters where VALS provides ongoing legal services (i.e. assistance continues after the first day of contact) to a client in relation to a particular legal problem.


(03) 9418 5999

Toll free: 1800 064 865

Type of service: 
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An application for an intervention order can be made under the Family Violence Protection Act 2008 where there is a family relationship or a person is or has been involved in a relationship.

The purpose of a family violence intervention order is to:

  • ensure the safety of the affected family member; or
  • preserve any property of the affected family member; or
  • protect a child who has been subjected to family violence committed by the respondent.
Type of service: 
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There are 16 CASAs throughout Victoria, including the Victorian Sexual Assault Crisis Line (after hours telephone service).

CASAs work to ensure that women, children and men who are victim/survivors of sexual assault have access to comprehensive, timely support and intervention to address their needs. CASAs also work towards the elimination of sexual violence through community and professional education, informing government policy, advocating for law reform and facilitating research to increase community understanding of the nature and incidence of sexual assault.

Integral to the philosophy of services and programs provided by CASAs is the right of the victim/survivor to be believed and treated with respect, dignity and sensitivity.

When you contact a Centre Against Sexual Assault you will:

  • Be believed;
  • Be treated with respect, sensitivity and understanding;
  • Be informed of your rights;
  • Get information;
  • Be in control of your decision making;
  • Have privacy and confidentiality.

When the sexual assault occurs within the last two weeks, you can be assisted by the Sexual Assault Crisis Line Your options are:

  • Telephone counselling
  • Face-to-face counselling
  • Medical examination
  • Police statement.

You can have a friend or relative with you to support you.

Sexual Assault over two weeks ago. Your options are:

  • Telephone counselling
  • Face-to-face counselling
  • Police statement.

You can have a friend or relative to support you.

Why see a counsellor?

  • You can talk about the sexual assault.
  • You can talk about the impact of the sexual abuse, e.g. nightmares, flashbacks, relationship difficulties.
  • You can explore your legal and compensation options.
  • The counsellor can assist you in talking to partners, family members, partner or friends.



Sexual Assault Crisis Line (Victoria) 1800 806 292

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Court Network is a unique non-legal court support, information and referral service operating throughout Victoria and Queensland. Court Network is the only court based service explicitly and solely concerned with the need of court users.
Information, support and referral services assisting:

  •  Victims of crime
  •  People accused of crime
  •  Families, adults and children who attend court and require support
  •  Adults and children who have been violated or exploited by crime
  •  Litigants who have little or no support

Court Network Volunteers can:

  •  Provide support and information about going to court
  •  Be with you in person on your day in court
  •  Explain how the courts and legal systems operate (in person or by telephone)
  •  Show you around the court beforehand, so you can become familiar with where you have to go on the day of your court case
  •  Provide you with a safe place in court
  •  Refer you to other community services that can help you

Court Network operates in the following courts and tribunals:

  •  Melbourne Supreme Court
  •  County Court
  •  Coroners Court
  •  Family Court
  •  Children's Court
  •  Melbourne and District Magistrates' Courts
  •  Victorian Civil and Administrative Tribunal (VCAT)
  •  Regional Courts of Gippsland, Geelong, Ballarat, Bendigo and Echuca, Warrnambool, Wangaratta, Wodonga, Mildura and Shepparton



1800 681 614

Type of service: 
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Established in 1978, The SAFV Centre has grown into a highly professional community based, not-for-profit service offering a wide range of free and confidential services for adults, children and young people who have experienced sexual assault or family violence.

Located in Geelong, Horsham and Footscray we offer our specialist services across the Barwon, Wimmera and Western Melbourne areas of Victoria.

The Sexual Assault & Family Violence Centre (The SAFV Centre) was created in 2016 following the merger between Barwon Centre Against Sexual Assault (Barwon CASA) and Minerva Community Services (Minerva). The establishment of The SAFV Centre now means that our clients can access all sexual assault and family violence services under the one roof.


Geelong: 03 5222 4318

Wimmera: 03 5381 1211

Sexual Assault Crisis Line (24 Hours): 1800 806 292

Safe Steps (24 Hours): 1800 015 188

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About the project

The Women’s Homelessness Prevention Project (WHPP) is an initiative of Justice Connect's Homeless Law service. WHPP provides a weekly outreach clinic, staffed by pro bono lawyers at a central CBD location on Tuesdays. WHPP’s first clinic will be on 8 April 2014.

As well as legal advisors, WHPP also has a dedicated social worker, who will attend client appointments. The lawyers will assist with the relevant legal issues and the social worker will provide a period of intensive support (up to three months) with a focus on transitioning clients to long-term support services (for example, financial counselling, domestic violence counselling, housing support, family support, education and employment). 

How can you make a booking?

If you require legal assistance all you need to do is call free call number 1800 606 313. WHPP are a small team and if they are unable to take the call please leave a message and they will call you back within 24 hours. If the matter is urgent, please say so in your message.

Who can WHPP assist?

WHPP assists women who are homeless or at risk of homelessness (including people who are in transitional, emergency or social housing or in private rentals). If in doubt about your eligibility, please call them.

What legal issues can WHPP assist with?

WHPP assists women with housing and tenancy matters who are at risk of homelessness. They will be able to help you if you have:

  • a VCAT hearing relating to your housing
  • received a notice to vacate (including for rental arrears, complaints, danger or breach of a compliance order)
  • received a breach notice
  • received a compliance order application
  • missed a VCAT hearing relating to your housing.

What can WHPP do for clients and caseworkers?

Caseworkers and clients will be able to speak directly to a lawyer about their legal problem. People who call may:

  • be booked into one of our clinics for legal representation
  • receive legal advice (by phone or in person)
  • receive social work support and case co-ordination
  • be referred to appropriate organisations
  • be given information.

1800 606 313

(03) 8636 4408


Central CBD location

Community Health Service offering more than 120 programs including family violence services.

Latrobe Community Health Service provides women and children family violence counselling, child and adolescent sexual assault counselling and mainstream and Indigenous Men’s Behaviour Change Programs.

Different locations offer different programs and services. Call main number to be directed to the appropriate site.


1800 242 696


Offices in Bundoora, Bairnsdale, Churchill, Moe, Morwell, Sale, Traralgon, Warragul, Wonthaggi, Melbourne CBD

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DVRCV provides training, publications, research and other resources to those experiencing (or who have experienced) family violence, and practitioners and service organisations who work with family violence survivors. 

DVRCV services include:

  • Initial telephone support, information and referral to services to assist people who have experienced family violence.  Phone on (03) 8346 5228, Monday to Friday, 9am – 5pm
  • Supportive online information to help people who have experienced family violence
  • Training courses for professionals to improve their skills in supporting survivors of violence
  • A magazine, DVRCV Advocate, three times a year, which includes articles on practice related to family violence and the prevention of violence against women
  • Publications, including books, kits and discussion papers
  • Helpful pamphletsbooklets and websites 

(03) 8346 5200 (general enquiries)

(03) 8346 5266 (training enquiries)


52 Cardigan Street Carlton 3053

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