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safe steps Family Violence Response Centre

Safe steps:

  • Provides telephone crisis counselling, referral, information and support
  • Is the central contact point for women’s Refuges in Victoria
  • If there are no vacancies in Victorian Refuges, safe steps will assist a woman to explore and secure safe alternative interim accommodation options until a Refuge vacancy is available
  • Agencies can ring for information about the service
  • Provides information and referral to the Victorian Disability and Family Violence Crisis Response Initiative
  • Provide 24-hour access to interpreters as well as support for Indigenous women

Please Note: the crisis line can be busy and there may be a wait before a caller speaks directly to a support worker.


1800 015 188 - Toll Free 24 hours 7 days a week

(03) 9928 9600

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